Location
Description
Housekeeping
- Customer Help Desk Calls: Closed and timed response
- Customer Appearance Audits: 90% or better
Maintenance
- Safety/PM/CM Completions: Maximo
- Work completion to schedule
Paint Shop
- First Time Quality
Maintenance
- TRIR Rate: Near Misses
- Customer satisfaction survey: NPS score + Survey %
- Global manufacturing system (GMS) compliance audits
- Safety contractor management (SCM) compliance audits
- Contract billing performance to plan
